Vantaggi
Being owned by Paychex is a huge plus. The benefits are really good with the larger parent company. Paid time off is good, the health insurance/dental/vision options are all great and are reasonable in cost. Employee Stock Purchase and 401k contributions are great as well. The parent company is the only thing earning the two stars.
Svantaggi
Having worked previously for one of SurePayroll's competitors that used to benefit from clients leaving SurePayroll, I can understand why they left. Their processes, procedures and accountability leave a lot to be desired and their systems are all completely outdated. The problem comes from the top down. They can't keep upper management, so there is no clear path or focus for either employees nor clients. And that is all very visible. When you lack true leadership, everything suffers and no one takes any accountability. And the ones that really suffer are clients because there just isn't a way for even happy content employees to provide the level of service that clients deserve. You want to do good by your clients, but the systems in place, lack of knowledge sharing and lack of solid leadership all prevent you from really doing good work if you honestly care about doing a good job and providing a valuable service. Paychex and their leadership is too busy buying up all the other payroll companies to actually care about the ones that already fall under its umbrella. The internet can't even keep up on who the actual leadership of Paychex and SurePayroll are. John Cumbee is no longer the CEO as listed below on this survey, hasn't been for awhile.