High pay for a non voice account - Recensione dipendente - Consultant presso Sutherland

4,0
30 set 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Above average pay for non-voice account Plenty of upskilling Lots of opportunities internally

Svantaggi

Low annual increase depending on your scorecards and company's revenue Too much upskilling but no pay increase Initiatives were gone when the management changed Job went from handling dual chats concurrency to having 2 to 16 chats at a time and they ask agents to reply within 3 mins which is impossible

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5,0
21 mag 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work, reasonable pay, and flexibility with work scheduling.

Svantaggi

Benefit plans are expensive if you have any dependents on the plan.

1
2,0
21 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I liked phone tech support and am searching for more of the same.

Svantaggi

Toxic management environment. Got a new manager who could do nothing but find problems. Got let go from a 50 - 100 person department a day after about 20 new trainees were brought in.

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