Vantaggi
They are almost always hiring They have benefits and if you leave and come back on a different program months later you can keep your tenure Flexible Hours Lots of chances for advancement- but many do not include any extra money
Svantaggi
The pay is below industry standard on EVERY Program- specifically for Managers Ghetto Environment The company is cheap- not only with pay but they don't even have free coffee like every other call center on the planet Most of the managers (male and female) date and have sex with the employees Many of the agents sleep together and with the managers and bring their drama to work Their HR Department is 3 people for thousands of employees Good Luck finding a parking space when the programs are full Building security is a joke- no one badges in A very unprofessional environment. Dress code is non-existent, you will routinely see women dressed like they are going to clubs in short tight mini skirts, see through clothes, leggings, 5 inch heels, low cut skin tight dresses- and no one says anything. The Fraternization policy is a joke almost all of The Managers and Senior Managers sleep with the agents and other managers on a regular basis- much of this is done in the office building and multiple times I've heard that people are having oral sex in empty offices or in the parking lot in broad day light! They do offer benefits but the Health Insurance is so expensive it would take half of your paycheck. A few months ago multiple employees stole client information and opened credit card and other accounts which risked all of our jobs. They hire a lot of uneducated welfare queens who don't want to work. They don't care about missing work because they don't really need the money they are already on housing, food stamps, etc so they come and go as they please leaving more work for those of us who do show up and do need our jobs. When they do come to work they spend their time walking around on break or e-mailing gossip to each other instead of working. The company re-hires people even if they are fired for work place violence. They just fire them and tell them they can reapply in six months- most companies have zero tolerance for this and will never allow you to work again but Sutherland does not care. The Deli in the building gets hacked all the time and employee accounts are drained for hundreds of dollars.Your job title and duties can change almost daily depending on which program you work on so there is no stability. Sales Program employees routinely complain that their commissions are not paid out and that their checks are short.