Customer service - Recensione dipendente - Customer Service Representative presso Sutherland

1,0
24 giu 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

None that I can think of There is nothing about working here that I liked I was very glad to get out of there.

Svantaggi

Very poor training, low pay for all the information they dump on you then they expect you to remember it all once you hit the floor no notes allowed. They have about 12 different systems you have to pull up everyday. When you ask for help you wait forever then the customer hangs up. When the customer ask to speak to a supervisor nobody will take the call. Very high sales pressure all you hear is did you make any sales today. And in training they tell you if the customer says no let them go but once you hit the floor that is all out the window. And all you get all day long is billing calls they are upset because the bill is so high and they are screaming at you then they expect you to sell them something on top of that. It's no wonder the place has a revolving door. Then if the customer calls back they hold against your numbers. You don't even get out of training and people are quitting and looking for another job. My advice is to run as far away from that place as you can and don't look back. DO NOT WORK HERE YOU WILL REGRET IT.

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5,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

Svantaggi

Depending on the project your on project. On camera with photo taken every 3 mins for remote.

1,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work and great coworkers

Svantaggi

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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