Sutherland Resolutions Specialist with Airbnb - Recensione dipendente - Resolutions Specialist presso Sutherland

2,0
28 dic 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-The pay is nice -Working from home -The training is extensive

Svantaggi

- They do not tell you everything, you will be purposely left out of information i.e that you only have to worry about 2 metrics but then reveal later that you actually have to worry about 5+ different metrics. -The work hours leave no room in the day for a regular person to have a life outside of work. You have kids? Goodluck actually being a parent. -You're working from home and they supply you with the bare minimum in headsets but then expect to hear nothing in your calls. Got a baby? A neighbors dog? Probably will be knocked off for it. -You're expected to continuously let tickets and problems stack up while you continue to take calls. You have no time to sort out what you need. -You will be tossed out to the wolves in the first week or two to take calls whether you're comfortable or not or feel you completely understand the system. -Airbnb comes before absolutely everything

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Risposta di Sutherland
5y
Hi there! We are disappointed to learn that your experience was less than stellar. We will share your concerns and suggestions with the appropriate team, and thank you for bringing them to our attention. Best wishes!

Esplora altre recensioni su Sutherland

5,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Full time ,equipment provided by company, many different projects hiring. 401k, very hands on company

Svantaggi

Depending on the project your on project. On camera with photo taken every 3 mins for remote.

1,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work and great coworkers

Svantaggi

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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