Manipulative and unorganized company!! - Recensione dipendente - Agent presso Sutherland

Besides being unorganized and being a bit unprofessional, Sutherland's management team are complete manipulators. After training for 1-800 flowers, we were thrown into taking phone calls barely even knowing what we were doing. That was "red flag" number 1. Then, the management team decided they wanted to change our schedules without our permission. We were force to work 12-16 hrs a day, but they tried to make it seem like we were getting paid "double time". $18 per hour for each hour worked over the time of her regular 8 shift. When I got my check, though, it was LESS than $700. I was highly upset! I had worked 104 hrs within a two week timeframe, and my pay check/ stub made no sense at all! Sutherland global services will play mind games to get you to do what they want! They will string you along, then have a thousand excuses to try to justify their nonsense. They don't even have a human resources contact number or info!! Not to mention how often the system crashes and how much of a inconvience that is! Do NOT work for this company, but if you choose to please be prepared to feel used, overworked, exhausted, and completely confused as to what's going on.