Vantaggi
NONE, in light of Sutherland's abusive treatment of WAH employees. Beware, folks, this company doesn't pay WAH employees for time that they are supposed to (under state and federal FLSA law) for work such as reading emails, booting upcomputer, logging into Sutherland programs, etc.
Svantaggi
Tells WAH employees to have Sutherland computer programs opened ONE HALF HOUR BEFORE logging onto the time recording for payroll purposes program. Employees who do that ARE NOT PAID FOR THE 1/2 HOUR A DAY (that's 5 hours of time not paid in a regular 2 week pay period of 5 days a week). Tells new WAH hires they will get two 15-min breaks in a 8 hour day, but then only puts ONE 15 min break on WAH employee's 8 hour schedule! Tells WAH employees that if they have to take a bathroom break during their shift, the employee must deduct minutes taken for the bathroom break from the (1) 15-min break on the employee's schedule (in an 8- hour work day; get real!) Sutherland call center workers must unionize to stop this crap! It's horrible!