Super stressful help desk - Recensione dipendente - Support Engineer presso Swift Systems

The attitude and culture. Sound too good to be true? Well sometimes great things come in smaller packages. The ability to be heard - it applies to everyone in the company. Having a voice doesn't mean you will always get your way but the management team listen and hear what you say. It might not always be what people want to hear, but ego's are checked at the door and viable feedback that is constructive and could benefit everyone is always heard. Transparent management - knowing the going's on in the company is huge for me. The company is having a good month? Great! But now the employees know it too and it helps foster employee engagement and loyalty.

It's a smaller company. Processes are in place and work well, and as the company continues its growth the policies and processes will continue to improve.

Always treated fairly (both by management/ownership) when it came to financial compensation and other value indicators. Always encouraged to improve, but not in a belittling way. Frequently given chances to prove you are up to new challenges. Great sense of teamwork from the top down and bottom to top. Most customers were appreciative of the effort and quality of work provided. You will develop strong documentation and communication skills at this company as well.

Can be a little heavy on the non-standard business hours support needs, but anybody considering a career in IT should know that these jobs are not M-F 8-5. Previous management was sometimes unfocused. I can see why others mentioned it was a Mom & Pop operation with struggles to meet billable goals, keeping larger support contracts, and trying to control rumors about financial stability from permeating throughout the staff, but all that sounds like a stage they went through as a growing company.