Fed up of poor pay and lack of reward, loyalty = nothing - Leaving after 8 years to be able to actually afford to live - Recensione dipendente - Finance presso Swinton Insurance

1,0
1 feb 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Struggling with this now, except for the people I work with on a daily basis being good people to be around.

Svantaggi

Not sure how much I am allowed to fit in here.... i'm bound to miss something but in a nutshell the company is in the stone ages and pays a salary that is only liveable around that era! in 8 years zero pay rise 3 years out of the 8, when a pay rise was authorised just told "you're getting 2%"......no review or discussion. 2% on a salary already way below market average is just insulting anyway. Joined on a fairly low salary as it was my first job out of university but now after 8 years in various roles, developing skills, committed to the same company they still seem to think that a pay rise that brings the salary in line with the market and recognises that your original salary was only lower due to "lack of experience" can't be done. The company don't realise that treating your staff like this means you lose the best employees who have vital knowledge and understanding of the business. They should be trying to keep people like this, but it seems they'd rather lose this invaluable experience and bring in new employees with no experience of the business and waste time and resources on training. Developed skills and knowledge of the company which seem worthless. "Performance development" brought in to apparantly "assist in pay reviews"..... instead it was just used to score who was made redundant and to be honest i wish i hadn't worked hard on my perfomrance development work because now i wish i had received redundancy. Constant branch closures, redundancies and poor if any strategy, profits made year on year but no reward passed on, especially to support staff in head office, but yet the shareholders are looked after year on year. A company that outlines everything wrong with modern corporate society.... its all about the bottom line for the fat cats at the top with no regard for anyone else. They built up this years conference only to announce that holidays would all be increased to 26 days as standard..... a reward that used to be given to those who had been loyal to the company over 10 years. I don't work in sales but the sales staff seem to have lost a lot of their incentives but have had their basic pay increased (but below the level they would have received by earning bonus).... Support staff though??? No change, probably no pay reviews again this year as the CFO announced this year is likely to be a loss making year, mind you they still have decided that, it is only February of course..... how can you still not announce if a pay review in a months time will happen or not. The company is failing, failing as a service provider, failing as an employer, failing as competitor. Overpriced products Stone aged strategy (when they have a strategy) Wasteful spending on IT projects that don't come to fruition where they would be better off spending just a small percentage of that money on rewarding the staff that mean the greedy people at the top can get there massive bonuses and dividends paid out. A revolving door in the board room and zero visibility of the board, not to mention the poor communication from the top. A lot of cloak and dagger going on with top level management. All in all after 8 years service i feel let down, made to feel worthless in my job, and i'm leaving to step in to a job which is less skilled and less challenging but for £7,000 a year more. Its a step back in terms of experience but i'm fed up of doing work which clearly you would get paid a hell of a lot more for anywhere else. I give the company 5 years at most to survive as it is and to be honest i used to care, right now i'd take a lot of comfort in seeing this company fail.

Esplora altre recensioni su Swinton Insurance

3,0
6 dic 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

*More transparency than in the past. *Working conditions much improved, no longer asking for longer hours or huge pressure targets and the bullying/threats that used to accompany them. *Support whilst preparing for redundancy which has been a big help.

Svantaggi

*Systems still not great two years in. *Moderation is an ever moving target and alters to fit whatever the current narrative is. *Objectives set but calls forwarded to branches are 75% service calls (ie usually the complex stuff) and only 14% sales calls in which to hit objectives ? *Not convinced the big change in direction from branch to digital has worked (and those responsible have since moved on) judging by latest company figures, but it’s too late to go back. *Lack of general insurance technical knowledge, most of the knowledge is in the branches and lacking in other areas (which I suspect is why branches are still open and getting the bulk of service calls, rather than straightforward renewals or quotes).

2,0
26 feb 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Contrary to many people's opinion insurance can be a very interesting industry. Uniform is provided. Recent pay rises mean the pending redundancy packages will be better for those losing their jobs.

Svantaggi

Flex is not flexible it is dictated to us when we can take it. Holidays cannot be taken when required. Being forced to work late nights every week alone is not ideal. Knowledge and experience counts for nothing, encouraged by CM to be less helpful and involved with anything that doesn't involve a sale, contrary to the new culture of putting customer at heart of everything we do, sometimes feel totally inept due to poor processes, having customers in front of you and having to read many different scripts from scrappy pieces of paper lying around on your desk or taped to your monitor is unprofessional and makes you look incompetent as well as your desk looking scruffy. If you live far from Manchester very little career progression.

9
avatar
Risposta di Swinton Insurance
10y
Thank you for you feedback. As part of improving the way we work at Swinton we’re encouraging feedback and we’re really keen to hear your insight about what’s working & what isn’t. Please could you speak to your line manager, or contact the HR team confidentially so we can help?
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