Vantaggi
Possibility of bonus, fun co-workers, spiffs, OT offered often, tuition reimbursement, 401K, adoption assistance, relaxed dress code. Culture was good and SENIOR management/leaders are superb, diversity networks really care.
Svantaggi
Some of the managers are awful and make you feel like you are a POS even if you are a top performer, metrics can someone be unattainable, even to be considered average. Especially with contacts/hour. For the most part it is entirely out of the employees hands how many contacts they get since the dialer connects the calls. It’d be best to create a metric that is based on call handle time/wrap up instead. Training is not the best and to be truly successful, you have to be a go-getter with the attitude and desire to learn alone