Vantaggi
A good CEO, some bonuses and the salaries, acceptable, but you will not be driving a BMW.
Svantaggi
A good company if you have the right job, which needs to be earned through pins and needles, walking on egg shells and withstanding the atrocities, the constant suffering, stress and irreparable damage to your nervous system. The metrics are not that difficult to learn, the insipid and deteriorated knowledge of the managers, not trained to train, carrying a title that makes them plenty of money while they just do police work, reprimanding and checking your stats in order to bring you down the path of failure. Designation by finger, or otherwise pointing a finger at random to make someone a " manager", is no easy task, that is why it's not done with the employee in mind, the employee that will be supervised by said manager, will suffer and dream constantly suffering nightmares that are propelled by fear and constant condemnation. We wonder if the higher rank bosses really know what is truly going on at the Customer service representative department. The ignorance and lack of critical thinking of a few wrongly designated managers is pathetic. And to put a cherry on the top, try and move on after nine months of service as a customer service agent, the discrimination and other unlawful forms of corruption will limit you for years to come.