Good overall - Recensione dipendente - Account Manager presso Synergy Medical

Growth Oriented, Patient Centered, Customer Service

Can be long hours but rewarding

Most of my coworkers over the years have been great people to work with. A decent investment in the overall training of staff (through the broader Learning and Development programming) in recent years has improved the professional development opportunities. As well as a seemingly genuine commitment to DEI&B in the workplace (within limits).

Super high turnover and constantly understaffed (they feed into each other in a vicious cycle) resulting in overworking of the staff who remain, but no adjustments by upper management in terms of realistic expectations for deadlines to clients due to this issue. Also no additional compensation for US-based staff working over 40 hours (and no real option to not work extra due to deadlines). There are often differences in how the US and UK employees are treated, often with the US employees being shafted because our labor laws here are crap in comparison to the UK laws but there also aren't any changes made to the company's policies to make things more fair for US employees (just a quick acknowledgement that the laws are different). Various levels of upper management are also TERRIBLE at communicating effectively or in a timely manner (despite being a communications agency) especially regarding decisions that often have immediate impacts on staff workload and/or changes to ways of working.