Vantaggi
T-Mobile promotes values that care about our customers, employees and the organization. T-Mobile has a good heart and cares about their employees and ensures they are adequate with training and are compensated fairly for the job market. They ensured that feedback was given on a constant basis to ensure employees performance was always improving. It was a pay for performance company, not seniority.
Svantaggi
The company is a great company to work for, but it depends on the call center you work in. We had sister centers that were not living the values to ensure that goals and numbers were exceeded and no one brought it to anyone's attention to inquire how these metrics were obtained without cheating at the customer's and company's expense. It was also difficult to hold an employee accountable when it was obvious the person was guilty of doing things against company policy or when a customer's experience was compromised. There was no consistency for accountability at any level.