Too much focus on Customer experience. they demand you to behave like Robots - Recensione dipendente - Insurance Advisor presso TD

Management is extremely ignorant. There is too much focus to get positive client experience. On every single calls management wants you to start the conversation with HOW CAN I MAKE YOUR DAY BETTER? and end the conversation asking were you EXTREMELY SATISFIED or SOMEWHAT SATISFIED with my service today? These questions are cunningly/evil designed so that client can give a review saying i am extremely satisfied with TD. As an employee to ask those questions on every single contacts is somewhat impossible and extremely ridiculous. It just appears you are a ROBOT. Management is so ignorant that they do not seem to understand that every client is different lets say some clients are analytical, some are more expressive some clients are just result oriented and just want to get the job done. it is extremely odd to include those idiotic questions in each and every calls. It is depressing. Its also almost impossible to move up or move to different jobs within TD