Vantaggi
Great colleagues Learn about banking You will meet friends for life even when you leave the organization and learn about the banking industry if you are new to it.
Svantaggi
WOW the customer Inflexible schedule Do not promote from within HR does not respond Inappropriate incentives Pay pathetic Working at the contact center the adherence factor is horrible. They want you to be on the phone for 95% of the time. If you are not you can be written up for failing to meet adherence. During a 8 hour shift you are required to take back to back calls with a 2 second delay between for 7 and half hours. You are scheduled for 2 15 minute breaks but in the event you assist a customer into one of your breaks and the call lasts the entire break time scheduled you have two options. One is not take your break. The other, take your break and be out of adherence for 15 minutes which goes against your adherence drastically. The job is stressful because customers tend to yell their frustrations, curse, and use racial epithets with little reprimand by management to the customer. For jobs well done you get Stickers! That stopped working for me in 4th grade! The incentives for the demands placed on meeting your sale quotas, taking more complaints then thank you's, repetitive information giving, bad customers and the relentless back to back calls do not make the job worth it.