They do not care about their branch employees - Recensione dipendente - Manager of Customer Experience presso TD

The bottom line is that they don’t care about branch employees. They set unrealistically high sales goals for personal bankers and incentivize only the most aggressive, sleazy, and sales-driven employees. Those prioritizing clients' financial well-being are constantly coached and forced to leave and their bonuses get cut. Whenever they want to cut costs, they start with frontline staff, leading to long lines and customer complaints. As a manager, you can only voice your opinion once a year on suggested improvements, and every year, managers share the same complaints about understaffing and minimal budgets for frontline positions. They acknowledge this issue but proceed to make it worse every year. My stress has been increasing since 2019 when they started making unnecessary structural changes that middle management later admitted were mistakes. All branch managers share the same frustrations. When we raise concerns in regional meetings about cutting staff while increasing our goals, we're told to "figure it out," and if we can’t, we’re not good managers. I’d understand if this were an isolated complaint but every manager at every branch shares the same concerns. TD simply doesn’t care about its employees, or their customers as a matter of fact. They set higher goals than the other top four banks and offer the lowest pay among them. There’s no incentive to work for TD, and I'm actively looking to leave because loyalty here is not valued, with no positive return. Do not work for this organization, and do not consider becoming a manager in branch banking because they do not care about you.