Vantaggi
TD Bank has the potential to be a really good company, but needs improvement in several areas.
Svantaggi
Extremely toxic work environment and difficult work culture: -- Was the target of deliberate/intentional ongoing harassment and psychological, gaslighting abuse from very immature (a mild description), unprofessional managers and coworkers. It became a game to see if they could force me to leave my employment voluntarily and/or set me up to be fired for cause. HR was contacted on several occasions, and apparently did nothing as the harassment continued. On occasions, customer service was also affected by staff immaturity and unprofessionalism. -- Systems, processes, and training need to be improved so that customers transactions, questions, and issues are efficiently addressed and resolved, and to provide employees with the resources and on-the-job training to assist customers. -- Too much focus on sales, there needs to be more emphasis on customer service.