The Future is NOT Friendly - Recensione dipendente - Mobility Escalation Team presso TELUS

1,0
27 dic 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits were decent. You definately needed the $5,000 for psychotherapy/therapy after employment here. Only real pro was the working from home.

Svantaggi

If you work in the call center you are not allowed to hang up on abusive customers. Telus added in 2023 to their ethics policy that it is now deemed an ethics violation to hang up on any customer, including abusive ones. Creating a toxic work environment, leading to numerous employees having mental health crisises sadly. Management will do anything to get rid of unionized onshore agents. My position In their mobility escalations team when I first started was 100percent onshore in Canada. Then in March 2023 they trained a large group of offshore agents in the Philippines. Then in May 2023 4,000 severance packages were offered to onshore unionized reps. If you did not take the severance package, Management would harass you to the point of either quitting, finding something to terminate your employment or forcing you to accept a secondary package offer. Telus no longer gives where they live as one of their slogans....now they only give to offshore agents whom are underpaid, overworked, but made to feel like they should be greatful for their jobs. Not knowing the impact to the agents that devoted numerous(almost 20 for me) of years of being a dedicated hard worker.

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5,0
25 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexibility of hours and freedom of location.

Svantaggi

Pay is not high, and not enough tasks available at times.

2,0
18 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Svantaggi

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

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