Vantaggi
- Great benefits package - Traditional pension plan where TIAA-CREF will automatically deposit funds into a retirement account for you - A 401k plan ON TOP of the pension where they match you dollar for dollar up to 3% - 20-23 paid vacation/personal days off, on top of the 10 Federal holidays off with pay - Most managers have been in your role, so they understand how important you are and the struggles you go through - Great brand reputation, #1 in Trust - Feel good about working for a not-for-profit - Opportunities for self-development - Better pay than similar jobs at other companies - Competitive products, low fees - Decent bonus structure, it's not uncommon for guys in this position to make $10k-$15k annual bonus. And the positions you can get promoted to can be around $30k annual bonus. - Lots of good, sharp people here
Svantaggi
- Systems are below par, but they are putting great effort to improving them now - Communication between departments is terrible, so processing units don't know what front line reps are doing and vice versa - Products and processes are VERY complicated, so it's difficult to understand at first, then it's difficult to explain to the clients - A lot of band-aids in the infrastructure, which lead to more confusion. We need an overhaul, which they are currently working on - It's a call center, so you're sitting down and on the phone all day - Because of the complexity of products, and the struggling infrastructure, it's not uncommon for a rep to give bad information to the client, then the client calls back angry and you get to bear the brunt of it