Vantaggi
Direct Deposit hits on time Will train newbies to earn licenses Work Remote-till they return back to office
Svantaggi
-The calls are nonstop. Be prepared to have to talk constantly for 7 1/2 hours -Elderly population most of which do not use technology and can be quite cranky. The firm also sends out poorly worded messages to them which stresses them out, so when you get them on the line you have to talk them down from anxiety level 10. -Lots of errors by IT and processing, most of which has been outsourced to India, so you'll need to get used to being a punching bag dealing with angry clients who need their money asap. -Little upward mobility. They promote after you finish 18 months in your role you'll be in high demand, that's not the case. -Work/Life/Family balance will deteriorate. You'll have so much stress from trying to patch up the screwups and getting pounded by the clients because of it, you'll feel numb after work. Point blank, you will start to not enjoy anything in your life. -Doing the right thing often results in lower metrics which equals on paper you're inefficient.