CSR work - Recensione dipendente - Dipendente anonimo presso TP
4,0
17 ago 2016
Dipendente anonimo
Dipendente attuale
Consiglia
Gradimento del CEO
Pronostico commerciale
Vantaggi
The company offer a wide variety of free events for everyone to try and use.
Svantaggi
TP has a promotions program that does not work, you apply and even if you get extremely high scores you will only be picked IF you know someone in HR
Risposta di TP
9y
We are very confident about the transparency of our promotion program. Almost 80% of our management and staff team started as a Customer Service Representative. Thank you for sharing.
Pay, available, training, and managers. This is my second contract with TP and I can say I enjoy working for them. I work 100% and o definitely see myself working long term with TP.
For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.
Svantaggi
Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.