Vantaggi
Still thinking about this... they hire anyone and everyone? Some of the coworker are cool, the ones that just show up and do their job. The rest make this their career.
Svantaggi
The environment, pay, supervisors, EVERYTHING. Terrible. Supervisors are arrogant, management untouchable, and the other agents vary too greatly to say anything. The environment is worse than a high school. The company doesn't seem to care about the customers, it is a 3rd party call center. The supervisors will tell you to do stuff like send new equipment even if you know this isn't the problem, (send a new router when the customer is looking for the coax cable to reconnect the router) just to get you off a long call. Then they chide you because your FCR is low... would not recommend to anybody. There is a reason turnover is so high. There are a few good IHD people.
