CCMS - Recensione dipendente - Dipendente anonimo presso TP

1,0
28 set 2018
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I enjoyed the type of work

Svantaggi

hostile working environment, I notified floor supervisors then HR about sexual harassment and physical harassment yet nothing changed. The call center is unsanitary--changing desks every day, sometiems there were no desks, not able to bring in cleaning supplies other than a hand sanitzer, broken, old and reused headsets, broke AC units, some rooms were hot, high rate of employee illness, employees feel intimidated, too much pressure, and will exaggerate or twist things around to make themselves look good, cause undue hardship, defamation, and place you on a blacklist if you try to go to a competitor--or they will just fire you first before you go

avatar
Risposta di TP
7y
Your concern is very alarming, we hope you can share this via http://bit.ly/TPHR-Form so that we can properly conduct an investigation and fully address the issues that had occurred. Thank you and have a nice day!

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5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

Svantaggi

Some days calls can be back to back with no time to breathe

3,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Svantaggi

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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