They are slave drivers and demand perfection. If a customer gives a neutral review it's bad even. I got written up once because the customer complained that the hold music was annoying.
Risposta di TP
5y
Thank you for bringing this to our attention. May we ask you to please send us a report at LetsConnect@teleperformance.com or call our LET'S CONNECT help line at 800-664-9335 so we can conduct a proper investigation regarding your concern?
Pay, available, training, and managers. This is my second contract with TP and I can say I enjoy working for them. I work 100% and o definitely see myself working long term with TP.
For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.
Svantaggi
Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.