Vantaggi
Good place to pick up skills for other work, good start pay for technical support, semi-reasonable hours of work, that's about it really.
Svantaggi
Employees are simply a number, despite what they try to tell you in training. Awful working conditions in Airdrie branch - broken air conditioning in the Summer, temperatures inside rising above the legal working temperature, awfully outdated PC's that freeze or break on call, broken headsets, overpriced canteen food that's caused more than its fair share of food poisoning, toilets can get disgusting (although the cleaners were probably the only people in that place that actually worked), management sit around all day doing nothing, most are uncooperative and uncaring, sit around watching football when it's on the TV.