Vantaggi
The central location makes it a very nice place to make. Broadmead is right on the doorstep, as is the bus station. The office itself is nice enough. My experience with the management was fine. As with any place, you hear of other people's bad experiences but I had not complaints there.
Svantaggi
The week long training consisted of three and a half days of actual training and then a day and a half of playing games (think hangman and charades) that were in no way related the the job we went on to do. I would say that the training received was inadequate. The trainers, whilst nice enough, were unprofessional, telling a boisterous trainee to "shut the eff up" during some additional training some time into our being there. Quite an amount of information on the "knowledgebase" (the bible we could refer to to assist with our calls) was incorrect but nobody could tell us exactly what was right and what was right until asked which defeated the object of having a knowledgebase. The money was appalling but until the government brings a living wage into law, companies like this will always pay badly.
