Vantaggi
-Work from home, -They hired mostly minorities (people in need)
Svantaggi
Please take a moment and read this before you start training: - What equipment they provide: CPU, 2 monitors, ethernet cable, vga, hdmi, ac power cable, camera, keyboard, headset, mouse, Not return label is included. - The equipment they send you arrive broken into pieces (mouse, keyboard…) - You have to be on camera for the entire 8hrs during training and you are just taking calls. - The headphones they send are extremely tight, like for a kid it will gives you a headache for sure. - You have to provide your own equipment during the weeks of training because the replacement equipment the promise never arrived. - Door have to be closed if you have children please find someone that take care of them for 8hrs, they do not allow any background noise, kids, tv, ring bell, pets, vehicles, your neighbor’s dog etc. - The way the tech check guy and the training manager the first 2 people you meet (the face of the company) treat you and talk to you , make you run away, they are rude, act like you are bothering, like they don’t like their jobs (terrible experience). - Training hours are totally different to the previously set by email. - Trainers use CAPS LOCK when they write in the chat like screaming on you, and they know what they are doing is not a keyboard mistake. - Only use restroom while on break (3 times a day), you are glued to your chair. - No PTO for the first 60 days. - If you have a medical appointment, you will get what they call a RCO. - If your internet connection failed or there is a storm in your are that is not an excuse you will get an RCO also. - I was in contact with 15 people during my recruitment and training process , 6 trainers in 1 week. - -Pay rate is below market and depends where you live $11, $14.50 $16. - You have to reboot your pc several times during the day because of system problems that affect your attendance. - You can not have paper and pen, not able to take notes during training, - Clear liquid on a sipping bottle. - You don’t have any way to see if you are in track with the training because you don’t have access to review the material, just try to remember as much as you can or you will be lost. - The training is extremely fast they give you a one week information in 1 day. They first said 8 weeks, then 5 weeks , then 4 weeks, and you ended it in 3 weeks. A normal training is 12 weeks. - Breaks are 15min, 30min, 15min. - You are not able to hear anything if you don have the headset on you, your PC speakers did not work. - They call for attendance 5/6 times during the day, even if you are constantly participating just to make sure you are there. - When you ask a simple question about the job or the process no one knows nothing or said they will take notes and let you know later, everybody seems lost. - They never reply your email after you are hired, they technically disappear. - You have to log out for lunch and the system does not allow you to log in if your are still under the 30min break of lunch. - Only login 5 min before your shift or you will get in trouble. - System freeze frequently - No one is responsible to generate a ticket when you let them know that something is not working or is missed. - Setting a payment for a direct deposit took me 1 week, HR just shows a bunch of flashcards in a presentation and then go ask your trainer, the trainer says go back to HR, if you call to the phone number they provide they are not able to help you either. - You have to do 5/6 steps just to have access to the meeting training and manage 16 systems to be able to answer a question from a customer/provider. - 280+, then 68, then 36 people in one room for training and just 1 trainer. - You are not allowed to have you personal phone not even in the same room, if your child or love one has an emergency you will know it 8hrs later. - A group of people where left behind because they did not have the access to the program they where teaching us a week later still waiting for someone to tell them what to do. - Good luck returning the equipment once you quit, no one answer or send you a return label, and some people after finally send it back received an invoice charging them for the equipment staying they never received it, keep you tracking number in hand. - Basically they set you to failed, No interview, no filter other that a zoom meeting , job offer, sign a bunch of documents and drug test (ever remote work), the majority of people that where with me on training does not have computer/office skills at all, software & hardware, work experience not related to the position, and is perfectly fine to give the opportunity but they do not have the time to work with each one of them to teach everything thing on detail, this is for people with experience so you can go forward, between the failed equipment, system, and people with 0 experience you lose a huge amount of time in a simple task. - No part time available. - Only daytime 8-5 or 9-6. - Only on the phone opportunities.
