Passa al contenutoPassa al piè di pagina
      employer cover photo
      employer logo
      employer logo

      TP

      Azienda coinvolta

      Recensioni su TP

      Poor Leadership - Recensione dipendente - Senior Training and Quality Manager presso TP

      1,0
      15 feb 2023
      Senior training and quality manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Compensation was competitive (salary and benefits)

      Svantaggi

      People leave bad bosses. HR, Recruitment, Training and Quality direction lacks BPO experience in addition to not speaking proper English which made it very difficult for the person in that role to be successful to the point where she feels threatened by others with more experience in the BPO industry. Lacking confidence when starting in a new industry is completely normal and a good leader would naturally look for help amonst the peers as opposed to seeing them as a threat. Terrible experience having to report to a director who was always feeling attached, taking things personal and looking for ways to take credit that was not hers. This is unfortunately a true story.

      avatar
      Risposta di TP
      10mo
      Ficamos felizes em saber que você valoriza a opção de atuar em home office. Acreditamos que oferecer flexibilidade é um passo importante para o equilíbrio entre vida pessoal e profissional, e seguimos buscando maneiras de tornar essa experiência cada vez melhor. Ao mesmo tempo, lamentamos pelos desafios que você enfrentou com os equipamentos, o suporte de TI e o acesso ao RH. Sabemos o quanto esses pontos impactam diretamente a rotina de trabalho e a sensação de suporte e acolhimento. Seu feedback é valioso e reforça a importância de seguirmos investindo em infraestrutura, tecnologia e atendimento mais ágil e acessível, especialmente quando se trata de resolver questões administrativas. Agradecemos por ter dedicado seu tempo para nos ajudar a enxergar onde ainda podemos melhorar. Seguimos comprometidos em evoluir e construir um ambiente de trabalho mais eficiente, humano e acolhedor para todos.

      Esplora altre recensioni su TP

      5,0
      22 giu 2026
      Customer service advisor
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Pay, available, training, and managers. This is my second contract with TP and I can say I enjoy working for them. I work 100% and o definitely see myself working long term with TP.

      Svantaggi

      I don’t really have anything bad to say about TP

      3,0
      16 giu 2026
      Customer service expert i
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Svantaggi

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

      Vedi recensioni per: Utile|Valutazione|Data|Tutto
      Ricerche correlate: Offerte di lavoro di TP | Stipendi di TP | Benefit di TP | Colloqui di TP
      Recensioni su TPRecensioni per Senior Training and Quality Manager presso TPRecensione su TP