Only get involved with this company as a last resort option - Recensione dipendente - Technical Support and Sales Representative presso TP

1,0
13 lug 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

allowed me to live in the lovely barcelona nice office and managers coworkers bonded by the abuse of angry customers (who were rightfully angry as it did not seem like the company cared about there complaints).

Svantaggi

terrible policies for their customers and support staff able to do very little to help. impossible to reach HR in person, email or phone. only online portal that they could take days to reply and you don't know who you are talking to. no accountability.

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Risposta di TP
2y
Thank you for your review. We are sorry to read your experience as we have several channels to get in contact with our teams. To help us continue learning and improving, please share details of your experience with us at: employeeexperience.tpspain@es.teleperformance.es

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5,0
25 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Working from home -Great hours -Flexibility -Paid time off

Svantaggi

-Legacy systems -No other cons

3,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Svantaggi

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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