Cracking the whip a little too hard - Recensione dipendente - Member Service Representative presso TP

2,0
22 ott 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

When I worked there, the pay was decent, and apparently there was supposed room for advancement. Within reason, you have control over your breaks. Every Monday morning, there were free pancakes, which I thought was pretty cool.

Svantaggi

Unfortunately the cons outweighed the pros for me; you MUST use your break time to go to the bathroom, there is an incredibly strict no-phone policy, and there are only 5 seconds between phone calls. Furthermore, the calls were incredibly repetitive and since there were only 5 seconds between calls, you couldn't even try and mentally pull yourself back together between calls

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Risposta di TP
9y
We appreciate your honest review. Our aim is to provide our employees a positive experience with us while making sure they follow the rules and regulations set by the company. This is to ensure standards are met, sensitive data are protected and excellent customer service is provided. Best regards.

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5,0
21 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wfh, family work-life balance is good. Great supervisors and leaders. It is a professional field, with room and opportunities to grow.

Svantaggi

Depends on the project you work under, it Cán be a bit stressful, nothing to hard to handle.

3,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Svantaggi

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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