Vantaggi
Pays on time, one can swap shifts with other employers, in theory an inclusive environment. A slightly better wage than the usual. They organize a lot of extracurricular activities and offer discounts in some products and services.
Svantaggi
Immense pressure for results. Indirectly advising us to resort to any means to keep the numbers positive. Actively promoting snitch mentality by embracing those employees who like to collect dirt on others, and other similar practices. Unprofessional attitudes and and complete lack of preparation/coordination when it comes to changes and new guidelines. They simply don't care how you are going to deal. It's your problem. Quality assessments that find fault in everything so that the company doesn't pay bonuses. One, two and three month contract renewals so that you cannot get severance pay if they fire you, and you can't apply for unemployment benefits. Overall a terrible place to work, despite constant assurances that they care about your well-being and mental health. You explain the situation and their answer is, "it will get better". And it gets worse.