Broken dreams of permanent employment and meaningful progression - Recensione dipendente - Anonymous presso TP

1,0
16 mar 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It's better than the dole. The job itself isn't bad, but beware Teleperformance, the company is both shady and manipulative, sneaky and conniving, cliquey and cold. Simultaneously unprofessional and inept, yet also intimidating and threatening, there is a sickening culture of fear at work here, that I would recommend you are best to avoid.

Svantaggi

Repeated broken promises, starting from the job advert. Impossible targets. Clique culture. Horrible enforced "promotions" where you will end up taking on much, much more work and stress for little or no reward. Borderline illegal renumeration strategy, with EVERYONE on the same role on different pay, and forbidden by contract to disclose their renumeration. Useless training - "at least it's time off the phones" is a typical comment from staff. Massive turnover of staff, with no thought from management to address this. Inadequate equipment and systems maintenance by non existent IT department. Poor pay, staff doing the same job direct for the client company get much better conditions and pay. Holiday booking system unworkable, leading to staff block booking every weekend at the start of the year, so difficulties booking more than a few days off at a time. Tick box attitude to staff welfare. No coaching. No prospects. Low staff morale.

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Risposta di TP
10y
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Esplora altre recensioni su TP

5,0
21 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wfh, family work-life balance is good. Great supervisors and leaders. It is a professional field, with room and opportunities to grow.

Svantaggi

Depends on the project you work under, it Cán be a bit stressful, nothing to hard to handle.

3,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Svantaggi

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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