Great Company with benefits - Recensione dipendente - Helpdesk Technician presso TSP

Hello and thank you for taking the time to provide us, as well as the Glassdoor community, your insight into your time spent with us. First, credit where credit is due — we're very proud of our employees, and our team leads are some of the best in the industry at cultivating and nurturing the ever-changing skills in our field. Furthermore, you hit on a great point — customer service — we create great customer experiences by saving our customers time and money. We take great pride in the people we hire, as we say constantly, we value top technical expertise and we only hire the best and brightest, putting our clients first and hiring the best people to ensure things get done right. We're constantly conducting extensive market research to ensure the compensation offered is as good as it possibly can be — if it wasn't, we'd constantly be losing out on the best employees, but we're not. We try our absolute best to be as competitive as possible with our pay and compensation, but there are times in which the pay is dictated by client bill rates — but again, we try our hardest to advocate for the best possible solution for both employee and client. We always encourage our employees to have open and honest conversations with their managers — one of our company's values is "real conversations are welcomed". If ever an employee feels that a pay increase is warranted, we encourage every employee to have that conversation with their manager. Furthermore, to counter any pay discrepancies, several years ago we put into place a system to notify our management team of an employee who has not had a pay increase in the previous year. Thank you for the time you gave us — we wish you the absolute best wherever you're your path leads.