Not worth the stress or the drama - Recensione dipendente - DBS Tech Support presso TTEC

1,0
12 ott 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nice break room, convenient location

Svantaggi

Pay is less than own/operated offices, which is to be expected, but is also less than other branches in the same campaign doing the same job. They sell you during training on streets seemingly paved with gold, but when you're on the floor it's a different story entirely. Management do not care about people, just production. People get write ups and disciplined for being sick or even being hospitalized. In the past, the AC has failed multiple times and so have all the toilets in the building. They simply brought in porta-pottys to the parking lot, room temp water and hand sanitizers and told us to get back to work. Employees get fired for no reason, left and right and they only use fear to motivate. They are unable to provide a clear and concise unified message on what employees are required to do performance wise, leaving the hourly workers floundering in the dark trying to figure out what they are required to live up to before they are fired. Promotions are based on favoritism, not tenure or experience or even knowledge of the products. They have even bragged about using illness to weed out people for advancement, saying that being sick tomorrow will jeopardize a possible promotion months or years from now. They force you to clock out to use the restroom, and will write you up for being 30 seconds over break time, even when it is the fault of the company for using poor quality time clocks. If possible to rate a negative star on the work/life balance, I would.

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5,0
13 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working at TTEC is good mainly because it offers remote work, flexible schedules, and an easy entry point for beginners. You also get paid training, decent benefits, and a supportive team environment, with some chances to move up

Svantaggi

Working at TTEC can be tough because of low pay, high stress from constant customer calls, and inconsistent management. Schedules can also change, training may feel rushed, and there’s high turnover with limited job security

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Risposta di TTEC
2mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the remote work options, flexible schedules, paid training, benefits, and supportive team environment, as well as opportunities to grow. We also take note of your comments regarding workload, compensation, training pace, management consistency, and job stability, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
2,0
19 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits, great team (if you’re lucky)

Svantaggi

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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Risposta di TTEC
1d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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