Vantaggi
TTEC has provided me with a positive culture that includes amazing compensation and benefits compared to other employers the area. It also embraces an attitude that centers around raising productivity by improving morale and meeting employee needs, so my experience on this front has been nothing but amazing. If you're a dedicated worker, have perfect attendance, and are comfortable navigating in a computer environment (and of course, comfortable talking on phones)- this job has pretty much no competition in the Kalispell area, and I would definitely recommend you pursue it.
Svantaggi
Not everyone can cut it. This isn't a job that you can give anything less than your 100%, and it comes with the usual downsides of call center work: The people on the other end of the line partly decide how hard your work day will be, and they won't always be happy. This also isn't a job for people who cannot or will not show up on time each and every day they are scheduled. Attendance is a serious issue here, and there's a heavy focus on it; if you expect unplanned absences, don't expect this to be the job for you. I can see the work/life balance concerns of other posters here- there's a strong emphasis on attendance, despite how willing management is to work with you on it. If you need random 'me time' on short notice, TTEC won't always be able to provide. (That's not to say management won't try- they will.)
