No room for growth//low pay - Recensione dipendente - Dipendente anonimo presso TTEC

1,0
24 nov 2014
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home, make lots of friends

Svantaggi

Pay in not equal to amount of work they want you to do. Been there a year. They used to have pay for performance but the cheap client took that away and increased the work load and expectations. Rely on customer surveys as a measure of how an agent is doing. However the client has some screwed up policies and not matter how much you try to please the customer you cannot and they take it out on you in the surveys, which can be used to write you and make you look like a bad agent even though you are doing your job

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5,0
30 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great company and good hours.

Svantaggi

Back to back calls but is manageable.

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Risposta di TTEC
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2,0
19 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits, great team (if you’re lucky)

Svantaggi

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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Risposta di TTEC
23h
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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