Here's the Deal... - Recensione dipendente - Revenue Assurance Analyst presso TTEC

3,0
26 gen 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Having worked in TeleTech's corporate HQ, employees were generally not micromanaged. Salary was comfortable although a bit lower than industry average for my position. Full bene's/401k w a 3% match, accumulate paid time off every paycheck. Underground parking garage was nice on snowy days. Fast paced work environment and managers were always quick to give praise. Very decent corporate culture, which made going to work much better.

Svantaggi

Stagnant salary... I can't count the number of great employees ttec lost while I was there because they could go get higher pay from the company down the street.. And in 2 years I didn't get a one raise, which is the same as losing money to inflation (That's ultimately why I left). Health insurance was not the best with a $1,300 deductible before it kicked in. Work life balance was not ideal- managers expect a lot from subordinates.

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5,0
30 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great company and good hours.

Svantaggi

Back to back calls but is manageable.

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Risposta di TTEC
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2,0
19 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits, great team (if you’re lucky)

Svantaggi

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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Risposta di TTEC
1d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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