Good everywhere else - Recensione dipendente - CX Specialist presso Tails.com

3,0
13 feb 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nice people on the team

Svantaggi

The customer service team is the bottom of the barrel for this company. High stress, little reward. Even if you stay, you can’t really progress or move across the company.

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Risposta di Tails.com
4y
Thank you for sharing your thoughts - while I’m glad you’ve come across nice people, I’m really sorry to hear about your wider experience during your time here. Our CX team is absolutely vital to our business, and one of the reasons we have had so many pack members who started in CX working across our product, engineering, people, marketing and operations teams is because we value their excellent foundation in understanding what our customers need. The ability to develop new skills and experience is important in any job or role and at tails.com we play our part in this by making sure every new role is advertised internally. In the past 12 months alone, nine CX team members have either been promoted or transitioned into roles outside of the team. Thanks for taking the time to write a review - I really appreciate it. Best wishes, Henrik

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5,0
11 ott 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Great team values - Clear / shared vision - Calibre of employees

Svantaggi

Things can move quickly - make sure you can keep up!

1
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Risposta di Tails.com
3y
Great to see such a positive review from a Pack member who has been through so many stages of change at tails.com. Thank you so much for taking the time for your review. Many thanks, Henrik Head of People
5,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working for a company offers steady income, benefits, and a built-in team, along with structure and chances to grow your skills and career.

Svantaggi

Working for a company offers steady income, benefits, and a built-in team, along with structure and chances to grow your skills and career. On the flip side, you trade away some control over your time and decisions, deal with office politics and bureaucracy, and face limits on flexibility and earning potential. It’s a balance of security and structure versus autonomy and upside.

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