Wouldn't recommend working there - Recensione dipendente - CX Specialist presso Tails.com

2,0
19 apr 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great and hardworking team 9 day fortnight remote working with flexible hours

Svantaggi

- performance is extremely measured and even if you're hitting your targets it's never good enough, "you need to push for more" (but 100% percent is literally not possible in CX) - no progression or promotion in the role possible, they justify this by silly reasons (e.g. point above) - high staff turnover in CX - you're just a number and can't show any individuality in your customer emails - they constantly give you feedback (criticism) and encourage you to give feedback (but only want to hear positive feedback or they twist your words in your mouth and make you feel bad about saying it in the first place)

Esplora altre recensioni su Tails.com

5,0
11 ott 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Great team values - Clear / shared vision - Calibre of employees

Svantaggi

Things can move quickly - make sure you can keep up!

1
avatar
Risposta di Tails.com
3y
Great to see such a positive review from a Pack member who has been through so many stages of change at tails.com. Thank you so much for taking the time for your review. Many thanks, Henrik Head of People
5,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working for a company offers steady income, benefits, and a built-in team, along with structure and chances to grow your skills and career.

Svantaggi

Working for a company offers steady income, benefits, and a built-in team, along with structure and chances to grow your skills and career. On the flip side, you trade away some control over your time and decisions, deal with office politics and bureaucracy, and face limits on flexibility and earning potential. It’s a balance of security and structure versus autonomy and upside.

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