Vantaggi
After spending 5 years at Talyst, I have seen it change from many executives with all individual decisions (Walls Up) to an open door environment. This change spearheaded by Carla Corkern (CEO), positioned people to new roles more related to their strengths. Adding tools like company meetings, and 1on1 with the CEO. This provided great feedback and initiated thngs like exercise programs to incentives for employees to save money for the company through the supply chain. In this same period of time the support culture changed to, therefore, customers saw first hand a transition of employees now liking their jobs at Talyst, and as such, customer service statistics reflected almost the highest levels due to these changes. All of this work positioned Talyst to compete in a market where companies are 2-3 times their size. However, with strong customer service equals a high renewal rate, and then focus can be spent on new sales. Carla also saw a vision in regards to 340B, whereas, every industry analyst in the beginning said to her, get out of the 340b space because the government is going to end the program. Without hesitation, she built a structure lauching our 340b product and in the beginning Talyst was the only one putting direct effort to working in the 340b market. Now, there is a strong team handling 340b, but the transition of breaking up the 340b business to Verity also took a little bit of work. While it may be tough for the team to recognize today, having Verity be a primary focus is exactly what this customer base needs.
Svantaggi
During this change one of the problems is the existing team prior to Carla's (CEO) taking over a good portion of the employee's were taking advantage of the company with entitlements and overtime, and dealing with these types of concerns usually leads to a loss of trained employees. We addressed that with onsite and virtual training, but for the employees originally at Talyst, they did feel their entitlement was more important than the success of the company. Today Talyst continues to push the market by having 340B as a primary business on its own, but just like all the changes Talyst has made, it will take time to get everyone on that same page, but it will prove to be the right direction.