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      Some good, some bad, mostly bad. - Recensione dipendente - Tier-2 Technical Support Engineer presso TeKnowledge

      2,0
      27 ott 2023
      Tier-2 technical support engineer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      -Remote (eventually was changed to hybrid) work -Most Team Leads are good people and want to assist and help you, even if they have trouble due to hurdles set by upper management

      Svantaggi

      -Internal support hierarchy is EXTREMELY flawed -Training does not fully prepare you for live cases -Upper management like to have "town halls" where they ask for feedback, but then get defensive, talk in circles or even flat out ignore employee requests. While I worked at Tek-Experts, many employees were told that due to their case ratings being under a certain amount, their hours would be cut in half. Suspiciously this coincided with the opening of the Indianapolis location, as well as, *rumors*, that the company was having financial issues

      avatar
      Risposta di TeKnowledge
      2y
      Thank you for sharing your feedback. We appreciate your positive note on our transition to remote and hybrid work, as well as recognizing the dedication of our Team Leads. We take your concerns seriously and will work diligently to address the issues raised with a focus on internal support structures and training programs. Your advice is valuable, and we are committed to fostering an environment where all employees feel heard and supported.

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      5,0
      18 giu 2025
      Intune engineer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Good place to work i like it

      Svantaggi

      Not much pay transport to site

      avatar
      Risposta di TeKnowledge
      5mo
      Thank you for sharing your feedback. We’re glad to hear you enjoy working with us and appreciate the positive aspects of the environment. Thank you for helping us identify areas for improvement.
      1,0
      18 apr 2026
      Critical situation manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The paychecks don't bounce, at least as far as I experienced. You'll never ever have time to be bored, if you could call it that.

      Svantaggi

      Completely toxic work environment, through and through. Ignores requests for Disability accomodations, uses the information gleaned from that process to institute write-ups. PIPs are their favorite tool ever, beside death from overwork.

      1
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