Vantaggi
A good place to start out.
Svantaggi
There is no room to move up, if you get a tier 1 help desk role you will likely stay there and are better off moving to a different company. I liked some of the higher-up management, but I felt a lot of my coworkers created a hostile environment. More experienced peers get annoyed by questions, talk badly of customers and gossip, are often late and not as productive as they should be, etc. At times it feels like they prefer that over employees who show up on time and are productive.