Think Twice About This One - Recensione dipendente - Member Services Representative presso Teladoc Health

Expect to be reprimanded for minor details like being late 1 min. late. Expect to earn yourself a nice half of a point for that one minute which counts against your attendance points, even if the reason why your are late is because of a slow computer and system that tends to have frequent problems. While most companies allow 5 to 10 even 15 min grace, Teladoc goes back and forth with their policies and and since going to work at home they have made the policies so strict that minor infractions can affect you and lead you to termination. They will cite that the termination reason is for misconduct when in actuality people just make mistakes sometimes with no ill intent whatsoever, but to them, it is only this or that - there is no gray area. If your call was forced because a customer suddenly hung up and you could not disposition fast enough They call this call avoidance. Expect to be terminated for this even though there are time that this might happen and you have zero control over it. They took on a lot of contracted reps Who get paid significantly lower wages because in reality they prefer not to pay you overtime unless it has to come down to offering said overtime because they have no choice. They seem to let people go when it's time to pay out their last bit of stock as well. Most companies have a clause for terminated employers to still receive a percentage for their service but not Teladoc. They like to make you think that they are there for you but do not fall for it. Managers will try to make you believe that they are there for you and that they want to help you succeed but then blindside side you with no warning and no real help or action plan to help you improve or understand what caused certain things to happen. while some rules are clear there are many unclear issues that never get addressed. they make changes however and whenever they want to whichever way the wind blows. No consistency. This company states to have been founded in 2002, this is 2021 and they still don't have it together. The pay seems good for what you do in the job itself as a customer care person who takes calls for customers who need to request a doctors visit, but they do not take into account that the cost of living is high in Texas overall so the $17 dollars does nothing for those even with modest bills. When I was hired on they made it seem like they would have lots of overtime and I will never forget how they offered the overtime and then cancelled it all and had nothing for the remainder of the year so many people who work here also have no choice but to seek supplemental income options and gain a second job because the pay is really only great for those who speak another language. In my interview my recruiter told me not to bring up pay in any way. So I literally was not able to negotiate my worth. Expect to deal with blatant disrespect from customers. They don't take into account customer abuse of the associate at all. Should you find yourself in serious trouble for an honest mistake or lack knowledge to handle a call properly they will put you on a final, with no ending date and this is how you will know they intend to let you go. They will sit back and wait for you to make any additional minor mistakes and then again blindside you with termination, even though they know full well that your actions had no ill intent or intentional malice behind it. Namely this Call Avoidance issue they send out emails about, yet they have nothing of value in place to help you avoid this because if you actually use your ACW feature they will then say that you have too much of that time as well. When you go on a final expect no real plan of action. Expect supervisors to say they are there to help but turn on you in the end when they have to fire you knowing they never did address any additional issues with you. Enter at your own risk and have a back up plan. What also does not make sense are the shift bids they have. If you are not a morning person or you need to work a night shift this is not the right place because they go off of an accumulation of stats instead of seeking to find out what works well for employees and their home life and trying to put employees in where they fit best as far as scheduling is concerned. Expect lots of errors when it comes to how they account for your adherence as well. If it had not been for me being as analytical as I am, there are errors that I would have suffered for, for no reason because they would not have caught the issue had I not asked them to look at certain things driving my stats down. Honestly they are all over the place and in the end you will be the one to suffer from it not the other way around.