Remote work and marketing team can't save poor management - Recensione dipendente - Sales Development Representative (SDR) presso Tellius

- Great traction in the market, exciting to be able to work with such large customers at this stage - Really easy whenever we go up against competition - GenAI features and gartner recognition is cool

It’s a startup, so there's no sugarcoating it—don't join if you really want work life balance

I worked on the Customer Success team at Tellius for just over a year. During that time, I saw four employees leave—three from CS (which left just me and a new hire managing all accounts) and one from the SE team, who was clearly burned out. Prior to my start, there had also been a significant loss from the CS team; it seemed like a group of people all decided to leave around the same time. That said, the SE team is incredibly smart and hardworking, and I'm impressed by how much they take on themselves. The product team, data scientists, and engineers are also highly intelligent and a pleasure to work with. So you would be surrounded by good people

As explained above: high turnover. There isn't enough time with a single team to even say there is a culture. The "team" that I have are ex-employees that we've bonded in life after employment. The company has been struggling with overpromising features to customers. This makes the job of Sales and Customer Success extremely difficult. Somehow, customers keep renewing, and it's remarkable how they pull it off. My colleagues and I have often said that we feel sorry for the customer product owners, as we keep telling them a feature is coming soon—but it never appears. Quite often, Product and Engineering staff need to manufacture custom solutions for each customer. There isn't an out‑of‑the‑box product solution more often than not. My suggestion: have a secondary source of income or a backup plan after an eight‑month tenure. For candidates, please look up former employees on LinkedIn to hear about their experience.