Delight, Challenge, and Serve - Recensione dipendente - Service Desk Manager presso TerpSys

5,0
8 ago 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The TerpSys mission is to Delight Our Customers, Challenge Ourselves, and Serve Our Community. While I was there, I had the opportunity to participate in several Outward Bound Professional Leadership programs, take technical and leadership trainings, participate in many community service events, and support the important mission of many of our customers. Many staff members were very committed to the mission of the company. It was not a place for everyone as there was an expectation to constantly improve yourself through trainings and certifications. At the height of the company's size, there were staff members who were fresh out of college and staff members who had been in their careers for 30+ years. I read about one former employee's claiming to be fired for being gay. As a former employee of TerpSys, who was opening gay, I found this accusation to be absurd. To give my background, I worked under the leadership of the CEO from July 1998 when we were a division of another company until January 2015 when I left due to contract changes. There was never an issue with my being gay for the entirety of my career with TerpSys. In 2002, my then boyfriend (now husband) joined the company. In 2011, the CEO celebrated our wedding (as he did with all weddings and other significant life events) at the monthly staff meeting following our wedding. My husband is still currently employed with TerpSys. I served on the management team for a couple of stints and throughout the years there were gay and lesbian managers on the management team. Our teammates and managers were always very open and accepting. I NEVER felt any kind of discrimination from any of our coworkers or managers throughout our employment (nor did my husband).

Svantaggi

Due to the current size, there are limited growth opportunities and benefits available compared to years past. When I was there, it was not uncommon for gossip to run rampant on the major contracts.

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5,0
14 apr 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Family atmosphere, talented colleagues, work-life balance

Svantaggi

Small company, lacks access to a large pool of knowledge

5,0
24 lug 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I enjoy my job. I enjoy my coworkers. I love getting two raises a year. I really love getting an annual bonus. I love RDOs and all the vacation time. I like the Management in the Field events I've been on: Trapeze school, Kayaking the Potomac, and GoApe!. - all of which I was paid to attend I have graduated from the TerpSys Outward Bound professional course - which I was also paid to attend. I believe the interaction between management, at least between me and my manager(s), is fair. I am grateful for the TerpSys paid training and certification.

Svantaggi

I dislike the internal website. We are encouraged to post 'Knowledge Sharing' to the corporate SharePoint "forum", but the site is bulky and counter intuitive to what an IT company website should be. Rather than initiate discussion, the 'Knowledge Sharing' section of the website comes off as a dumping ground for people who want to appear involved in the company; I include myself as one of those people. I really disliked the change to the corporate mobile policy that encrypted, and broke, my SD card, and granted TerpSys administrative credentials to my personal cell phone. This change was made when employees at the corporate office received iPhones, but the policy was not communicated to non-corporate employees. I would have appreciated an email explaining the new policy. The SD card encryption failed and I lost some personal data, and I had to factory reset my phone to remove the TerpSys administrative credentials. I no longer check TerpSys email on my phone and I have less confidence

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