Vantaggi
The Technology - this job will keep you sharp. You must be on your A-game when working with a product that is leading the way in a tech savvy environment. The product is stellar, the work environment changes keeps you on your feet, the job is so past paced and changes so often that you are constantly learning and figuring out new issues and always adapting to new concepts and environments. The People - As customer service representatives, you definitely deal with the occasional sh*thead but the majority of the customers are really cool. They all have different backgrounds and come from a very different past. Tons of tech industry guys, car dorks, and all around eco-friendly people looking to make the world a better place. The mission statement gives your arm fuzzies when you think about it and the product breeds motivated individuals to support the brand and the mission. You will also find yourself matched side by side in the trenches with amazing peers who lift you up and will teach you amazing things and encourage you when you are down. Cannot say the same about management.
Svantaggi
There are too many cons to list. Let's start with main ones. You are just a number. The company grew too fast and if you don't get the special red carpet treatment because you know someone who knows someone, you will just get used, burned out, and never get recognized for what you have put in. I personally walked away but always walked away in 2022 when I was still making the same measly hourly wage they initially hired me in 2020 after doing everything the company asked for in return. I shifted my role to a trainer position, switched to a service center that was falling apart to keep it together, and everything you could ever ask for in an employee, I did it. I was promised and alluded a promotion but never got it until I threatened to walk out one day. That was the only time in my 3.5 year tenure I was promoted. Sad right? The lay off are crushing here and real. If you ever work for them, you realize that they like to "change" things up every so often. That could mean your hours change or your work environment changes. Or they fire the last 5 people they hired in your department or they fire the most tenured employee that works the hardest because they get paid more than everyone else. It's a sad system in place run by a poorly hand plucked management and stems from an immature company with too much growth and not being able to handle it. They promote the wrong people, lay off the wrong people, and hire the wrong people leaving you with a disorganized chaos to constantly clean up since service is the step child of the company that "shouldn't" technically exist. If the entire management team were more like the 4 managers I truly enjoyed my time with and supported 100% I would still be with the company. Two were fired and two moved on to a different part of the company. As service advisors, you are essentially just trying to keep the stock holders happy and fix the broken problems the engineering and factory created. Toms of manufacturing defects, fitment issues, internal issues caused by trying to fix something else. If the root of the issues were fixed from the top down starting with strict engineering and quality control, 50% of the headaches would go away. Instead service is dealing with either delaying the concern and putting bandaids on real issues that Tesla has no answer to fix. There is a certain level of actually fixing things and being the punching bag of customers who are absolutely upset they are not treated like their previous Mercedes service center but most of the time, we are informing the customers a future fix is coming or this is a known issue and our engineers are working on it. It gets old after a while and it seems to be the common trend with an immature company that cannot handle their growth properly. Long hours, zero recognition. With the revolving co-workers and managers, you truly are not valued as am employee. For the richest company in the world, we have the MOST sad company events and work gatherings. Most of them are run by employees on their personal time and budget. Work more for less. Get more stuff done with less. And if someone doesn't do it, pick up the slack for them because eventually it will come back to you. You also wonder how certain managers and co-workers got hired. It's astonishing how desperate the service department has gotten. If you pay more and are selective with your hiring process, maybe you can find the right people? The hourly thing for technicians can get old because they honestly have no incentive to work harder and faster unless internally motivated with $$$ like most automotive environments. Management. Internal greed and toxic culture. Especially at a mecca center like Tyson. This place breeds toxicity and I know there are are less intense and chill service centers out there. Over time that toxicity will bleed through.