Good ol' boy system BEWARE - Recensione dipendente - Tier L Helpdesk presso The 20 MSP

Great culture, amazing people more than happy to work together and roll their sleeves up, and meaningful work. The company is growing like crazy! Lots of opportunity for growth. Leadership is open to (and encourages) innovation and ownership of your role.

Not all processes are ironed out, which can lead to confusion and mistakes. The acquired branches can feel separate from HQ culturally which are things you'd expect from a company growing at light speed. Can be overwhelming at times, so you have to be really disciplined in your time management.

I honestly can’t think of any pros. When people say it’s “the people,” it feels like a default response because there aren’t clear positives.

This is one of the most poorly run companies I’ve worked for. There is virtually no onboarding or training for new hires. Expectations are unclear, documentation is lacking, and employees are left to figure things out on their own with little guidance or direction. Leadership communication is minimal. Managers are largely disengaged, provide little feedback, and rarely check in unless something goes wrong. There is no clear vision or alignment, which creates constant confusion across teams. The culture is not collaborative. When you ask questions, people often deflect or redirect you instead of helping. Knowledge is siloed, accountability is avoided, and simple tasks become unnecessarily difficult. Compensation is below national averages, which is frustrating when they talk about company growth constantly. The office environment and equipment are outdated and the company is extremely cheap in all the wrong places — cutting costs at the expense of employee productivity and morale. Morale overall is very low. Many employees openly express dissatisfaction and burnout, and negative sentiment is widespread. Executive Leadership / Nepotism The CEO and CMO (who is also the CEO’s wife) are profoundly disconnected from employees and the operational realities of the company. They frequently walk around the office socializing and openly discussing luxury vacations and personal spending, which feels extremely tone-deaf given that employees are paid below national averages and are expected to work with minimal resources. Ultimately, the culture reflects leadership: disconnected, cheap, and indifferent to employee experience.