The chat shop chronicles - Recensione dipendente - Customer Service presso The Chat Shop

Flexible work, was wonderful and consistent scheduling!

Company unfortunately liquidated last I heard

There's only just a couple pros of working here. However, the individual employees were absolutely amazing. I received stunning support from my immediate team leaders. I'd like to stress that my immediate coworkers and some of the line managers were wonderful, overworked and underpaid people. Regardless, they did a great job in understanding the staff's situations and did their best to accommodate for them the best they could. Relatively easy to schedule time off. On the outside, the company looks great. Upper management had us put a wishlist together for Christmas and chose items off of said list to mail us. I'd say that was a great gesture there. If you'd like to integrate yourself further within the company, the company does have channels in which the staff can use to speak about general out of work things such as travel, gaming, pets, etc.

Unfortunately, there's just too many downsides to list. I generally try to keep an open mind and strive to do my best at any job that I have. It was extremely difficult here. Like others have said, the pay is absolutely abysmal and only increased when the state minimum wage was raised. If you're looking for a raise in pay, it's unfortunately unlikely. Although The Chat Shop pushes for a "positive" and "modern" working culture, the general opinion from the actual staff of upper management is extremely negative. Regardless of the forms that was put out, little to no feedback from the staff was listened to or addressed. This company unfortunately has a tendency to release its workers without any notice, especially during merges between teams. Being that this is a UK based company, it is extremely easy for this company to let go of individuals that are not located within the UK. Despite communication with immediate line managers, mistakes (big or small) are typically all written down and viewed by upper management without considering any positives an individual might've done. IE, picking up urgent shifts that are not covered or staying late as another agent no called or no showed. Their chat structure is atrocious. You may or may not be the either the only agent, or one of the 2-3 agents online when over 100 clients are active. Overall, it always felt like your individual future at the company was never guaranteed in that it wasn't uncommon to hear that previous managers that were still employed there had been demoted multiple times. Suggestions and feedback were heard and typically agreed with by immediate managers. However, upper management is incredibly out of touch with reality. Everything will be in UK time including the times that your shifts are posted. After some research, the company hasn't changed this for its U.S. workers despite feedback. My exit call lasted exactly 3 minutes until it was cut short when my google account was suspended when a representative of upper management suspended my account prematurely. I was not able to complete the rest of the call and did not hear back from them thereafter.