Buyer Beware! - Recensione dipendente - Visual Sales Leader presso The Container Store

1,0
13 ago 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Employee discount is good and they generally hire good people

Svantaggi

DO NOT WORK HERE! Despite the OLD press about this being a great place to work and how much training you receive that is not applicable anymore. Here is a snapshot of what's it like to work at The Container Store: -As a part-time employee you will be paid close to minimum wage and expected to sell $15,000 custom closet systems with NO bonuses, NO commission and also clean bathrooms once the store closes and ring customers at the register by yourself. There is no hazard pay due to Covid and no pay differential for overnight night or early morning shifts. You will leave your shift each day tired and stressed out because most likely you will be the only person on the floor to help angry, entitled customers. And most of the time you won't be able to help them because TCS cut back training significantly. -As a full time employee, you will deal with all the things part-time employees have to do (see above), but you will also be expected to perform the duties of a manager without the pay, bonuses or title. You will have to deal with dumb corporate decisions that will make your job harder. You will deal with inventory that is never accurate, constantly having to move product around per corporate direction that doesn't result in additional sales and a ridiculous and time-wasting truck merchandise process. -As a manager your job is to staff the store as thinly as possible and sell $15,000 closets that no one has the money to buy in this economy. You will not receive any marketing, advertising or pr support for your store/market. You will not have any budget to cross train employees on different roles in the store. You will be severely impacted by dumb corporate decisions that don't increase your store sales. You will also be beat up over improving your store's POP enrollment numbers, TCS's customer loyalty program that most customers don't receive any discounts or benefits from anyway.

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5,0
27 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Their business, benefits and products are all incredible.

Svantaggi

My position did not allow for a healthy work/life balance. I was never "off".

3,0
28 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The Container Store has the most thorough training process of any company I've worked for. The environment was nice, and my coworkers and managers were all great. The employee discount is significant.

Svantaggi

I applied because I was not getting the hours I was promised by my other part-time retail job. During the hiring process, they said I could work as many hours as I wanted, up to 29 hours per week. They did not mention until I was hired and asking for my hours that hours are dependent on how many customers you get to sign up for the rewards program. As a cashier, everyone I checked out who was not a part of the rewards program and did not want to be counted against me. Customers who are already a part of it don't factor in. I could check out 40 people in a shift, only have 5 who weren't part of the program, and only get 2 of them to sign up, and I would be penalized for that with my hours. If you work floor shifts and sign people up on the floor, it's able to boost your score since you don't interact with non-rewards members who don't want to join the system at all, but I was never offered floor shifts. They expected a 60-70% conversion rate, which is not realistic. Most people who want to be part of the program already are, and those who aren't typically aren't willing to even hear your 20-second pitch about it.

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