Insurance Service Professional - Recensione dipendente - Insurance Service Professional presso The Hanover Insurance Group

3 CEOs within 2 years. The company is starting to crumble. Their operations model is outdated, fewer and fewer people use agencies anymore and as reliance on local agents dies out, so will Hanover. They are attempting to cut costs any way possible. For example, all employees had essentially 35 days off per year between sick, vacation, personal days, float days etc. Effective January 1, 2018 they are reducing that to 20 days period that you can use any ways you want as opposed to "personal/family" etc. They said this does not save them money and they are correct. They pay us for those days no matter what, the problem is, is we have to work an extra 15 days next year. Bottom line stays the same but productivity increases. Bonus program in my department has had so many new metrics and requirements introduced, no one has received a penny in months. You can tell this was also a deliberate cost saving measure. Extreme micromanagement down to the second, relentless sales pressure, impossible metrics, no praise when achievements are made only harassment to keep doing more, more, more. If you want to move on, expect to work in the call center for 3years+ and have perfect metrics which are becoming increasingly difficult to achieve. 3+ years to move to a lateral position is laughable. Hanover was once a great company and now their archaic ways are coming back around to bite them. I wouldn't anticipate the company being around in 5-10 years. We're falling fast.